Hardware
Reader setup
Bluetooth, location permissions, and terminal locations.
Support
Contact the GenPay team
Use this page for merchant setup questions, privacy requests, account deletion support, and checkout workflow help.
Support email
admin@genpayapp.com
Submit a support request
What to include in your request
- Your business name and Stripe account context if applicable.
- Whether the issue is about readers, QR checkout, kiosk mode, products, or tax setup.
- Device, platform, and a short description of what happened.
Common support topics
Checkout
QR and kiosk checkout
Customer self-checkout, scan flows, and hosted checkout pages.
Catalog
Catalog help
Products, product image upload from the phone, and customer data workflows.