Support path
Use the form for structured help
The support form asks for the details most useful for setup, hardware, QR checkout, catalog, privacy, and billing requests.
Support
Contact the GenPay team
Use this page for merchant setup questions, privacy requests, account deletion support, and checkout workflow help.
Support email
admin@genpayapp.com
Use the form for setup details, or email directly when you need to include screenshots or a longer thread.
What to expect
Support path
Email works for longer threads
Send screenshots, follow-up context, or privacy and deletion details directly to the support email when that is easier.
Support path
Clear context gets faster replies
Include your business name, Stripe context, device details, and the checkout workflow involved so support can route the request.
Submit a support request
What to include in your request
- Your business name and Stripe account context if applicable.
- Whether the issue is about readers, QR checkout, kiosk mode, products, or tax setup.
- Device, platform, and a short description of what happened.
Common support topics
Hardware
Reader setup
Bluetooth, location permissions, and terminal locations.
Checkout
QR and kiosk checkout
Customer self-checkout, scan flows, and hosted checkout pages.
Catalog
Catalog help
Products, product image upload from the phone, and customer data workflows.