Support path
Use the form for structured help
The support form asks for the details most useful for setup, hardware, QR checkout, catalog, privacy, and billing requests.
What to expect
Support path
Email works for longer threads
Send screenshots, follow-up context, or privacy and deletion details directly to the support email when that is easier.
Support path
Clear context gets faster replies
Include your business name, Stripe context, device details, and the checkout workflow involved so support can route the request.
提交支持请求
请求中建议包含的信息
- 你的商户名称，以及适用时的 Stripe 账户背景。
- 问题是否与读卡器、二维码结账、自助终端、商品或税务配置有关。
- 设备、平台以及问题经过的简要说明。
常见支持主题
硬件
读卡器设置
蓝牙、定位权限以及终端位置。
结账
二维码与自助终端结账
顾客自助结账、扫码流程和托管结账页面。
目录
目录帮助
商品、手机上传图片以及客户数据流程。