Policy

Privacy policy

This page explains how GenPay handles merchant-facing privacy topics such as support requests, payment workflows, hardware permissions, and account deletion support.

Account Deletion Contact Support

Privacy contact

admin@genpayapp.com

For privacy questions, deletion requests, or data-handling concerns, contact the GenPay team directly.

Support Merchant privacy questions

Deletion Public deletion request path

Privacy highlights

GenPay is designed to support payment processing and merchant operations through Stripe-connected workflows.
The app may use Bluetooth and location permissions for supported reader discovery and hardware connectivity.
Payment-related activity should be handled using secure infrastructure and disclosed accurately in store listings and app policies.
Account deletion, data retention, and support flows should remain visible to merchants through the app and public site.

How privacy works in GenPay

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What GenPay is for

GenPay is a merchant-facing product for checkout, reader connections, QR checkout, catalog workflows, and related support pages.
The site and app are intended for business use rather than consumer wallet or personal finance use.
Some product experiences rely on Stripe-connected payment infrastructure and merchant account configuration.

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Information used in the product

GenPay may use merchant account details, business profile data, catalog information, checkout settings, and support request details.
Payment method details and payment processing data are primarily handled through Stripe and related payment infrastructure rather than being stored directly in the application.
Support and policy pages may receive contact details you voluntarily provide when you email the GenPay team.

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Device permissions and hardware access

Bluetooth may be used to connect supported card readers and nearby merchant hardware.
Location access may be requested on supported devices for reader discovery and location-aware hardware setup flows, using built-in Android permission prompts.
Biometric app lock on supported Android deployments uses system-level authentication prompts.
Internet access is required for hosted checkout, payment operations, support pages, and other cloud-connected experiences.

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Retention and deletion

GenPay aims to keep deletion and support paths visible through the public site and in-app account deletion flows when available.
Some records may need to be retained for security, fraud prevention, dispute handling, payment operations, tax, or legal compliance.
Merchants can contact GenPay at any time to request help with privacy or account deletion questions.

Merchant support contact

For privacy and support questions, contact admin@genpayapp.com. If your request involves deletion, include your account email, business name, and any relevant Stripe or merchant context so the request can be handled safely.