Account
Request account deletion
If your merchant account was created through GenPay, use the in-app delete flow when available and this public page for web-based deletion requests.
Deletion support
In-app and web request path
Deletion request steps
- Use the in-app Delete My Account flow if it is available to you.
- If you need web support, email the GenPay team using the deletion request link on this page.
- Include your account email and business context so the request can be matched safely.
Retention note
Some records may need to be retained for fraud prevention, security, payment operations, or legal compliance. Keep your public disclosures aligned with your actual data retention practice.